How can we help?
Message us on whichever app you already use. A real person answers — we never ask for your password.
Community & updates
We will never ask for your password or an OTP. Only trust the contacts listed on this page — anyone else using the BirdSMS name is not us.
Common questions
I have forgotten my password
Contact support from the phone number or email on your account. Accounts hold a balance, so a person checks before access is restored — have your registered details ready.
No code arrived on my number
Check the number is still inside its rental time and press Verify once. If the time runs out, take another number. A bought number is never charged when nothing arrives.
My deposit has not shown up
Deposits are credited once the payment is confirmed. If it has been more than an hour, send us the transaction ID (for USDT, the transaction hash) — not a screenshot.
My withdrawal is still pending
USDT (BEP-20) is sent instantly; bKash and Nagad are paid every day. If yours is older than 24 hours, message us with the request reference.